FAQs – HAOLOTA EYEWEAR

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Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Size and material information can be found in the guide under “Details” on the product page.
Some styles are updated in terms of quality and design. If you can’t find a specific pair, please contact us and we’ll be happy to help with recommendations.
Typically, tracking information is updated as soon as the order ships. If you still don’t see any updates, please contact us promptly.

Your connection may have been interrupted during checkout, or your card may have been declined. Please review the details below.
If you’re unable to pay by card:
- Check whether you’ve reached your credit limit or if your card balance is sufficient.
- Make sure the card number, CVC code, and expiration date are entered correctly.
- Verify that the billing information is accurate.
  If you still can’t complete the payment after checking the above, please contact aftersales@haolota.top and we’ll help you as soon as possible.
Order processing can take 1–3 business days, with delivery typically completed within 7–15 days. This schedule may be adjusted during holidays.
Please check your spam or junk folder. If you still can’t find it, contact us by email with the email address or recipient details related to your order, and we’ll assist you as quickly as possible.
Please contact customer service as soon as you notice the error. We can help change the address only if the order hasn’t shipped yet. Once the package is in transit, the shipping address cannot be modified. To avoid delays, please provide the correct address information when you reach out.
Refunds will be issued to your original payment method within 1–3 business days, depending on your bank’s processing time.

- Standard Shipping / Free Shipping: 3–7 business days
- International Shipping: 10–15 business days
- Free shipping on orders over $30 (standard shipping rate is $5.99).
- Applies to standard shipping only.
Depending on inventory, your order may be shipped from different warehouses. We’ll provide a tracking number for each package. If you have any questions, feel free to contact us ataftersales@haolota.top.
Please contact our customer service team ataftersales@haolota.top. They will provide the carrier’s contact information and help locate the package.
If you have any questions, feel free to contact us ataftersales@haolota.top.
Please take photos of the product and send them to our customer service team, along with your order number.

HAOLOTA does not cover return shipping costs for product returns.
Please contact our after-sales email address, and we’ll handle it promptly.
Refunds for returned products are processed after the item arrives at our warehouse. Please allow 1–3 business days for the refund to be issued.

If you encounter any quality issues with your product, please contact us promptly and we’ll take care of it.

1. Make sure the lenses don’t come into contact with hard surfaces. Store your glasses in their case wrapped in a microfiber cloth to prevent scratches.
2. Avoid leaving glasses in the car, as high temperatures may damage the lens coating or warp the frame.
3. After wearing your glasses at the beach or in a pool, saltwater or chlorine may leave residue on the lenses or corrode metal parts. Be sure to dry them immediately with a clean microfiber cloth.

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